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All managers have employees who can do more for their company. Realizing this untapped potential requires an understanding of your role as a manager, the personality types and motivations of your employees, and a variety of proven management techniques.

According to a 2016 survey of 63,924 managers and 14,167 recent graduates, critical thinking is the number one soft skill managers feel new graduates are lacking, with 60% feeling this way.

Meetings are only as productive as the preparation that goes into the meeting and the participants who attend.

People think they either have to be nice to spare hard feelings, or overly tough to win. Neither is true. It is possible to negotiate to produce lasting relationships yet outcomes that work for you.

As business leaders and entrepreneurs, it is imperative to know and understand the differences between being on a team and being asked to participate on a committee.

Dignity found through work is generally associate with a person’s education, which provides for a higher level of responsibility, skill, and acclaim.  Generally speaking, white-collar work, which is mostly associated with higher-educated people, offers more personal dignity than does blue-collar work.

Presence, attentiveness, and attitude are the key elements to building strong customer relationships. When an employee is happy in their workplace, they’re not only less likely to be absent (presence), they’re more likely to support customer needs faster (attentiveness) and with higher levels of positivity (attitude).

The awareness of what new employees can offer to older employees has created an intentional program where the younger employees are now mentoring the older employees in programs titled reverse mentoring.

As small business owners and entrepreneurs, trust is the cornerstone of our business practice.

Although many people use these two terms interchangeably, I see a clear distinction between being accessible and being available.  And distinguishing between the two is important for business leaders and entrepreneurs.