Our Blog

Customer Service

Mar 22, 2018

It’s easy to think all customer service is bad. Bad News Stories But this rationale is just like thinking all news is bad. Statistically, the news media reports an overwhelmingly higher number of bad news stories relative to the number of good news stories. That doesn’t mean there is more bad news than good; it…

Read More

Dry Powder

Mar 19, 2018

Do you remember the days when we all carried flintlock rifles and had a horn full of gunpowder slung around our necks? Flintlock Rifles When we ran into trouble, we had one shot.  Then we had to pour dry gunpowder from the horn into the gun barrel followed by a metal ball and a wad…

Read More

Compassion

Mar 15, 2018

“I know how you feel.” I have said those words many times while trying to connect with someone and understand the pain they are experiencing. And even though I said those words sincerely, they were a lie. The Problem with Empathy A large amount of business literature today is focused on empathy. With the headlines…

Read More

Napping

Mar 12, 2018

  I think I’ll take (yawn) a nap. Can you picture saying this to your boss or your business partner at 2:00 on a weekday afternoon? The answer is probably “no.” Workday Naps I thought it would be fun to write a blog on taking a nap at work since this seems to be a…

Read More

Forgiveness in Business

Mar 8, 2018

“and forgive us our debts, as we also have forgiven our debtors” (Matthew 6:12 ESV) These well-known lines are part of Jesus’s Sermon on the Mount (Matthew 5-7) where Jesus outlines the theology of His earthly ministry.  In Matthew 6:7-13, Jesus gives His followers a template on how to pray to God the Father. Part…

Read More

Still Working?

Mar 5, 2018

  Everyone else has gone home, why are you still working? Are You Still At the Office? What I’m interested in exploring is why you work the hours you work from a different perspective. You see, I’m tired of hearing the cliché that “nobody puts on their headstone ‘I wish I worked more hours.’”  I’ve…

Read More

Mindset of a Champion

Mar 1, 2018

Always be in beta mode. Michael Hyatt has often referred to being in beta mode as a metaphor for not waiting to be perfect, but be in the mode of continually improving. Beta Mode The analogy is referring to software that is launched even though it’s designers are not done perfecting its operations.  Being in…

Read More

Miscommunication

Feb 26, 2018

I struggle to communicate. I’m sure that’s the reason I am always compelled to write about communication issues. I am a poor communicator.  And when I hear stories about communication issues, I’m drawn to them so I can see how I stack up in comparison and to see what I can do to learn to…

Read More

Niche Market

Feb 22, 2018

Should you be the best at one thing or good at many things? Personal Commitment I remember as my children were growing up, they all came to the point that they had to make a decision.  They were involved in so many activities that they did not have time to get good at any one…

Read More

Being the Person of Influence

Feb 19, 2018

Do you envy the person at a meeting that when she speaks, everyone stops and intently listens? Do you wish when you spoke, everyone would listen to you and act accordingly? I often wonder what it is about certain people who have this remarkable influence over others. It’s not that they are conniving anyone, tricking…

Read More